1. Definitions

Buying House: A sourcing agency that connects buyers/importers with verified suppliers.

Client: Any importer, buyer, or business using our services.

Supplier: Farmers, manufacturers, or producers associated with Fresh Agri Market.

Order: Purchase request approved by both parties.

PI: Proforma Invoice provided for confirmed orders.

2. Scope of Service

Fresh Agri Market provides:

• Product sourcing & price negotiation
• Buyer–Supplier matching
• Quality control coordination
• Export documentation assistance
• Shipment & logistics support
• Production monitoring and follow-up
• Pre-shipment inspection on request

3. Client Responsibilities

• Provide accurate business information
• Follow import laws of their own country
• Share correct delivery port and shipping details
• Make payments on time
• Respond promptly during production or inspection stages

4. Pricing & Quotations

• Prices vary by availability and supplier conditions
• Quotations are valid for limited time (3–7 days)
• Prices may change due to raw material or export cost fluctuations

5. Order Confirmation

An order is considered confirmed when:

• The Client approves the quotation
• Fresh Agri Market issues a Proforma Invoice (PI)
• Client pays advance or confirms LC

6. Payment Terms

Accepted methods:

• Bank Transfer (TT)
• Letter of Credit (LC)
• Advance + Final Payment
• Online payment for small orders

All payments must be made only to Fresh Agri Market’s official bank account.

7. Shipping & Delivery

Shipping timelines depend on supplier readiness, port status, and logistics partners. We offer:

• FOB
• CIF
• EXW
• DDP (on request)

Tracking details are provided once available.

8. Export Documentation

We provide the following documents (when applicable):

• Commercial Invoice
• Packing List
• Certificate of Origin
• Phytosanitary Certificate
• Bill of Lading / Air Waybill
• Export Permit

9. Quality Control

We ensure supplier verification, production monitoring, and pre-shipment updates. Third-party QC (SGS/BV/Intertek) can be arranged at additional cost.

10. Claims, Returns & Refunds

Claims must be submitted within 7 days of receiving goods and include:

• Photos/videos
• Problem details
• Relevant documents

Refunds or replacements are considered only for genuine issues such as wrong or damaged products.

11. Confidentiality

Both parties agree to keep all pricing, supplier information, documents, and business data confidential. No information is shared without permission.

12. Limitation of Liability

Fresh Agri Market is not responsible for delays caused by:

• Customs
• Weather
• Port congestion
• Government restrictions
• Client documentation delays

Our maximum liability is limited to the service fee paid.

13. Order Cancellation

Cancellations are allowed only before production begins. After production starts, cancellation may result in:

• Loss of advance payment
• Supplier compensation fee

14. Governing Law

These Terms & Conditions are governed by the laws of Bangladesh. Any disputes will be resolved under Bangladeshi jurisdiction.

15. Contact Information

Email: support@freshagrimarket.com

Phone: +8801615629155

Website: freshagrimarket.com