Effective Date: 3-1-2025
At Fresh Agri Market, your satisfaction is our priority. We are committed to ensuring that your experience with our products and services is smooth and fulfilling. This Return & Refund Policy outlines the conditions under which returns and refunds are applicable.
1. Eligibility for Returns
Products may be eligible for return if:
1.1 Damaged or Defective Items: The item received is damaged, spoiled, or defective upon delivery.
1.2 Incorrect Items: The item delivered does not match your order.
1.3 Conditions: The product must be unused, in its original packaging, and returned within 7 days of delivery.
2. Non-Returnable Items
The following items are not eligible for return:
- Perishable goods such as fruits, vegetables, and plants unless they are defective or damaged.
- Products that have been used, altered, or tampered with.
- Items purchased during clearance sales or marked as “non-returnable.
3. Process for Returns
To initiate a return:
3.1 Contact our Customer Support within 7 days of receiving your order at admin@freshagrimarket.com or +8801755941827
3.2 Provide the following details:
- Order number.
- Reason for the return.
- Photos of the product showing the issue (if applicable).
3.3 Once your request is approved, we will arrange for the item to be picked up or provide instructions for shipping it back.
4. Refund Policy
4.1 Refund Methods:
- Refunds will be processed via the original payment method (credit card, bank transfer, etc.) or as store credit.
- For Cash on Delivery (COD) orders, refunds will be issued via bank transfer or store credit.
4.2 Refund Timelines:
- Refunds will be processed within 7–10 business days after we receive the returned item and complete the verification process.
4.3 Partial Refunds:
- If the item is returned but does not meet the eligibility criteria (e.g., damaged packaging), a partial refund may be issued.
5. Exchanges
If you wish to exchange an item:
- Follow the same process as returns.
- Exchanges are subject to product availability.
6. Shipping Costs for Returns
6.1 If the return is due to our error (e.g., incorrect or defective items), we will cover the shipping costs.
6.2 For other returns, the customer is responsible for shipping costs unless specified otherwise.
7. Cancellations
Orders can be canceled if:
- The cancellation request is made before the product is shipped.
- Refunds for canceled orders will be processed within 3–5 business days.
9. Contact Information
If you have any questions regarding our Return & Refund Policy, please contact us at:
Email: admin@freshagrimarket.com
Phone: +8801755941827
We value your trust and strive to provide the best service. Thank you for choosing Fresh Agri Market!